Account Manager

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CLIENT SERVICES MANAGER
MARKET HARBOROUGH
£30,000 to £35,000 + BENEFITS

THE OPPORTUNITY:
We're recruiting on behalf of a successful and established business that's looking to appoint an experienced Client Services Manager to join the team.
This is a fantastic opportunity for an experienced Account Manager or Senior Account Manager who enjoys building strong client relationships, managing multiple projects and taking commercial ownership of key accounts, including ensuring smooth service delivery.
Working closely with the department lead, you will be responsible for the successful delivery of client projects, ensuring agreed KPIs and SLAs are achieved whilst identifying opportunities to develop accounts, improve profitability and deliver additional value.
THE ROLE:
Reporting to the department lead, you'll take ownership of a portfolio of client accounts, with responsibilities including:

• Developing and maintaining strong relationships with new and existing clients
• Managing client projects from initial brief through to successful delivery
• Preparing for and leading client meetings, reviews and conference calls
• Ensuring actions from client meetings are documented, communicated and completed
• Agreeing, monitoring and reporting against client KPIs and SLAs
• Managing account profitability through accurate forecasting, estimating and invoicing
• Identifying opportunities to grow and develop existing client accounts
• Understanding client objectives and providing proactive solutions to support their commercial goals
• Managing escalated client issues and ensuring a swift and professional resolution
• Producing clear briefs for internal teams and coordinating project delivery xwwtmva across departments
• Supporting the finance team with invoicing and outstanding client accounts
• Maintaining accurate client information and activity within CRM systems
• Monitoring market developments and identifying new opportunities for clients

THE PERSON:

• Previous experience as an Account Manager, Senior Account Manager, Client Services Manager, Sales Coordinator and Customer Experience Manager.
• Strong experience managing client relationships and deliverin
  
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