Account Manager - French Speaking

Overview

In this role you will manage strategic relationships with Lightspeed's accounts in Belfast, driving adoption of Lightspeed's payments and software solutions. You help clients achieve their goals by aligning Lightspeed products with their needs and guiding ongoing expansions. You will work closely with cross-functional teams to ensure high client satisfaction, retention, and revenue growth.

A key hook is Lightspeed's mission to empower merchants across retail, hospitality, and services with an integrated commerce platform.

• A flexible work environment
• Culture that celebrates performance
• Career-defining opportunities
• Inclusive and barrier-free workplace
• Accommodations on request for selection process
• Hybrid work location in Belfast

• Drive adoption of Lightspeed Payments and software solutions across POS products, modules, and integrations
• Serve as the primary contact, building trusted, long-term partnerships and supporting client success
• Guide account growth and upgrades, moving customers to advanced solutions as their needs evolve
• Create new revenue opportunities through upsells, cross-sells, and expansions aligned with client goals
• Deliver compelling product demos and support adoption to maximise use of Lightspeed tools
• Monitor account performance and key metrics (MRR, NRR, customer health, engagement)
• Proactively manage churn and satisfaction, resolving issues and strengthening relationships
• Negotiate and close agreements, achieving renewal, retention, and growth targets
• Contribute to sales and marketing initiatives to enhance the customer experience and grow MRR

• Fluency in French
• Proven success in quota-carrying SaaS or technology roles with revenue growth and retention records
• Ability to identify client challenges, tailor solutions, and deliver long-term value through account management
• Build trust with clients, including executive stakeholders
• Understand complex business models and align solutions with client goals using data-driven decisions
• Proficient in Salesforce and sales tools for forecasting, pipeline management, and customer data accuracy
• Articulate, cross-functional influencer, capable of securing mutually beneficial agreements
• Anticipate client needs, manage multiple accounts, and thrive in a fast-paced environment

• relationship-building
• communication
• strategic thinking
• Salesforce
• data-driven decision making
• forecasting and pipeline management