Account Manager

About DigitalWell:

DigitalWell is an award-winning technology company specialising in cloud communications, customer experience, and AI-driven solutions. We help organisations transform the way they communicate, collaborate, and serve their customers through innovative, secure, and scalable technologies that deliver real business impact.

Role Summary:

We currently have an opportunity for the role of Account Manager. The role is suited to an experienced, well organised, adaptable, and enthusiastic individual with at least 5+ years’ experience in a similar role and is looking to diversify their capabilities in this area.

The position requires excellent organisational skills, quick thinking, and the ability to manage multiple and diverse responsibilities. The candidate should ideally have experience working in a busy environment, excellent office administration management experience and be highly computer literate. This person would be responsible for a variety of leadership support and would also have responsibility for meeting management, office & project management, and other administrative tasks.

This role requires a high degree of independent, strategic thinking and execution as well as strong communication skills and a sense of ownership.

Responsibilities:

• The generation of sales opportunities through a target account strategy
• Working with internal and vendor teams to build solution proposals and commercial terms
• Preparation and presentation of sales proposal documents and presentations
• Accurate forecasting and management of sales opportunities using CRM and other business tools,
• To achieve goals against commercial targets
• Manage on-going client relationships supporting monthly service reviews, quarterly business reviews and the contract renewal process.
• Acting as commercial sponsor in the handover of projects to internal delivery teams

Requirements and skills:

• An active listener with excellent communication and interpersonal skills
• A good time manager that can qualify, plan and prioritise what to work on
• Proficient computer skills (particularly Microsoft and Salesforce)
• Proven complex, solutions sales experience

Experience:

• At least 5 years’ experience selling and managing complex business to business sales.
• Industry knowledge in Customer Experience, Contact Centre Solutions, AI Powered Communications, Connectivity & Networking, Cloud and Managed Services
• Experience of dealing with senior internal and external / customer stakeholders

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