# NEW · Customer Service Team Leader — Brisbane | Apply Now (Hays) | Jobs Near Me > Source: https://jobsnearme.career/jobs/customer-service-team-leader-hays-brisbane ⚡ New # Customer Service Team Leader Hays Brisbane Full-time Mid Level On-site [Apply Now](https://jobsnearme.career/go/3370857) ## Job Description ### Job Description Full-time Permanent Customer Service Team Leader Role in North Brisbane!\n Are you an experienced customer service leader who thrives in a fast-paced trade and retail environment? Do you enjoy coaching a small team, building strong customer relationships, and leading from the front? \n This is an exciting opportunity to join a national supplier that supports businesses across the signage, graphics, and trade industries. With a reputation for quality products, exceptional service, and a positive team culture, this organisation takes pride in helping their customers deliver outstanding results! \n Your New Role  \n As the Customer Service Team Leader, you'll be responsible for leading a busy customer service function within a trade retail environment. Acting as the go-to person for both customers and team members, you'll provide hands-on leadership while ensuring a high standard of service across face-to-face, phone, and online channels. \n This is a role for someone who enjoys balancing people leadership with day-to-day customer interaction and operational support. \n Key responsibilities include: \n \n - Leading, mentoring and supporting a small team of customer service professionals\n - Coordinating day-to-day customer service operations and workflows\n - Monitoring customer service performance and driving continuous improvement initiatives\n - Providing assistance with customer enquiries, credits, and issue resolution\n - Delivering exceptional service to walk-in trade customers, phone enquiries and online customers\n - Processing and reviewing customer orders with a high level of accuracy\n - Working closely with warehouse, supply chain and interstate teams to ensure smooth order fulfilment\n - Assist with collecting and fulfilling orders from the warehouse when needed\n - Managing customer expectations regarding stock availability, deliveries and product information\n - Handling escalated customer concerns and problem-solving solutions\n - Identifying opportunities to convert customer enquires into sales\n - Conducting outbound calls to past customers to re-establish relationships\n - Managing key account relationships by understanding their requirements, anticipating needs and recommending products\n - Building and maintaining strong product knowledge and providing expert advice to customers\n What You'll Bring\n \nWe're looking for a hands-on leader from a retail, trade, wholesale or customer service environment who enjoys developing people and creating positive customer experiences.\n \nTo be successful, you'll have:\n \n - Previous leadership, supervisory or team leader experience within a customer service, retail or trade environment\n - Strong experience managing customer enquiries in a fast-paced setting\n - A passion for delivering outstanding customer service and supporting team success\n - Excellent communication and relationship-building skills\n - The ability to confidently handle customer issues and resolve problems effectively\n - Strong administrative and organisational skills with exceptional attention to detail\n - Experience working with trade customers, industrial products, electrical, signage, automotive, hardware or similar industries will be highly regarded\n - A proactive and positive attitude with a willingness to lead by example\n What You'll Get in Return \n \n \n - Competitive annual salary + Super\n - Attractive profit share program depending on store performance\n - On-site parking\n - Stable Monday to Friday with no weekend work\n - Join a well-established and highly regarded national business\n - Leadership opportunity with autonomy and responsibility\n What You Need To Do Now \n \nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.\n \nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.\n \n#3020202\n Posted Today