Ensure customers achieve their goals with your product. CSMs drive retention, expansion, and advocacy in SaaS and subscription businesses.
$38K-$52K
0-2 years
Resolve customer issues, learn the product inside out, build relationships.
At the entry level, focus on building strong foundations in Customer Communication, CRM/Ticketing (Zendesk), Product Knowledge. Understand the fundamentals deeply before moving to advanced topics. Resolve customer issues, learn the product inside out, build relationships.
To advance from Customer Support / Success Associate to Customer Success Manager, you need to demonstrate mastery of Customer Communication, CRM/Ticketing (Zendesk), Product Knowledge and start developing skills in Account Management, Health Scoring. Take on stretch assignments, seek mentorship, and build a track record of consistent delivery.
$60K-$90K
2-5 years
Manage a book of business, drive adoption, prevent churn, identify expansion.
At the mid level, focus on building strong foundations in Account Management, Health Scoring, QBR/EBR Execution. Deepen your expertise and start developing leadership skills. Manage a book of business, drive adoption, prevent churn, identify expansion.
To advance from Customer Success Manager to Senior CSM / CS Team Lead, you need to demonstrate mastery of Account Management, Health Scoring, QBR/EBR Execution and start developing skills in Strategic Account Management, CS Operations. Take on stretch assignments, seek mentorship, and build a track record of consistent delivery.
$90K-$130K
5-8 years
Manage enterprise accounts, design CS processes, mentor CSMs.
At the senior level, focus on building strong foundations in Strategic Account Management, CS Operations, Playbook Design. Deepen your expertise and start developing leadership skills. Manage enterprise accounts, design CS processes, mentor CSMs.
To advance from Senior CSM / CS Team Lead to VP Customer Success / CCO, you need to demonstrate mastery of Strategic Account Management, CS Operations, Playbook Design and start developing skills in CS Strategy, NRR/GRR Ownership. Take on stretch assignments, seek mentorship, and build a track record of consistent delivery.
$140K-$250K+
8+ years
Own net retention, build CS organization, drive customer-led growth.
At the lead level, focus on building strong foundations in CS Strategy, NRR/GRR Ownership, Organization Design. Deepen your expertise and start developing leadership skills. Own net retention, build CS organization, drive customer-led growth.
Taco Bell - Franklin
Shift Leader – Lead, Inspire, and Grow with Taco Bell! Ready to take the next step in your restaurant career? At Taco Bell | Luihn VantEdge, we’re looking for leaders who love serving people, thrive...
eCapital
About Us: At eCapital, we are on a mission to ignite growth and empower businesses across North America and the U.K. by accelerating their access to capital. Our expertise and forward-thinking...
Amsive
At Amsive, were more than just a performance marketing agency; were a team that thrives on collaboration and innovation. We offer a supportive environment where personal growth is just as important...
Corpay
What We Need Corpay is currently looking to hire an Account Manager, Client Services SMB within our Corpay Lodging division. This position falls under our Lodging line of business and is located in...
7-Eleven
Assistant Store Leader (Assistant Manager) Apply Now (https://olivia.paradox.ai/co/7Eleven60/Job?job_id=PAF-7E-2E737D6D-76DA-462A-959C-8472FB3EF276_3155_1735340740_0&posting_type=1) Save Job Job ID...
Equity Roofing, Inc
We’re growing fast, and our Commercial Roofing Service and Repair division is adding a Service Account Manager to be a liaison between key stakeholders with field-based expertise. This role is based...
Key skills for Customer Support / Success Associate (0-2 years): Customer Communication, CRM/Ticketing (Zendesk), Product Knowledge, Problem Solving, Empathy, Documentation. Resolve customer issues, learn the product inside out, build relationships.
Key skills for Customer Success Manager (2-5 years): Account Management, Health Scoring, QBR/EBR Execution, Upselling, Churn Prevention, Data Analysis. Manage a book of business, drive adoption, prevent churn, identify expansion.
Key skills for Senior CSM / CS Team Lead (5-8 years): Strategic Account Management, CS Operations, Playbook Design, Mentoring, Executive Relationships, Revenue Impact. Manage enterprise accounts, design CS processes, mentor CSMs.
Key skills for VP Customer Success / CCO (8+ years): CS Strategy, NRR/GRR Ownership, Organization Design, Board Reporting, Customer Advisory Boards, Post-Sales Revenue. Own net retention, build CS organization, drive customer-led growth.
Customer Success Manager salaries range from $38K-$52K at entry level to $140K-$250K+ at the Lead level.