Ensure customers achieve their goals with your product. CSMs drive retention, expansion, and advocacy in SaaS and subscription businesses.
$38K-$52K
0-2 years
Resolve customer issues, learn the product inside out, build relationships.
At the entry level, focus on building strong foundations in Customer Communication, CRM/Ticketing (Zendesk), Product Knowledge. Understand the fundamentals deeply before moving to advanced topics. Resolve customer issues, learn the product inside out, build relationships.
To advance from Customer Support / Success Associate to Customer Success Manager, you need to demonstrate mastery of Customer Communication, CRM/Ticketing (Zendesk), Product Knowledge and start developing skills in Account Management, Health Scoring. Take on stretch assignments, seek mentorship, and build a track record of consistent delivery.
$60K-$90K
2-5 years
Manage a book of business, drive adoption, prevent churn, identify expansion.
At the mid level, focus on building strong foundations in Account Management, Health Scoring, QBR/EBR Execution. Deepen your expertise and start developing leadership skills. Manage a book of business, drive adoption, prevent churn, identify expansion.
To advance from Customer Success Manager to Senior CSM / CS Team Lead, you need to demonstrate mastery of Account Management, Health Scoring, QBR/EBR Execution and start developing skills in Strategic Account Management, CS Operations. Take on stretch assignments, seek mentorship, and build a track record of consistent delivery.
$90K-$130K
5-8 years
Manage enterprise accounts, design CS processes, mentor CSMs.
At the senior level, focus on building strong foundations in Strategic Account Management, CS Operations, Playbook Design. Deepen your expertise and start developing leadership skills. Manage enterprise accounts, design CS processes, mentor CSMs.
To advance from Senior CSM / CS Team Lead to VP Customer Success / CCO, you need to demonstrate mastery of Strategic Account Management, CS Operations, Playbook Design and start developing skills in CS Strategy, NRR/GRR Ownership. Take on stretch assignments, seek mentorship, and build a track record of consistent delivery.
$140K-$250K+
8+ years
Own net retention, build CS organization, drive customer-led growth.
At the lead level, focus on building strong foundations in CS Strategy, NRR/GRR Ownership, Organization Design. Deepen your expertise and start developing leadership skills. Own net retention, build CS organization, drive customer-led growth.
Klaviyo
This job is with Klaviyo, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.At Klaviyo, we...
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Key skills for Customer Support / Success Associate (0-2 years): Customer Communication, CRM/Ticketing (Zendesk), Product Knowledge, Problem Solving, Empathy, Documentation. Resolve customer issues, learn the product inside out, build relationships.
Key skills for Customer Success Manager (2-5 years): Account Management, Health Scoring, QBR/EBR Execution, Upselling, Churn Prevention, Data Analysis. Manage a book of business, drive adoption, prevent churn, identify expansion.
Key skills for Senior CSM / CS Team Lead (5-8 years): Strategic Account Management, CS Operations, Playbook Design, Mentoring, Executive Relationships, Revenue Impact. Manage enterprise accounts, design CS processes, mentor CSMs.
Key skills for VP Customer Success / CCO (8+ years): CS Strategy, NRR/GRR Ownership, Organization Design, Board Reporting, Customer Advisory Boards, Post-Sales Revenue. Own net retention, build CS organization, drive customer-led growth.
Customer Success Manager salaries range from $38K-$52K at entry level to $140K-$250K+ at the Lead level.